Bank Love

Recently banks seem to be going the extra mile to make us feel comfortable with them again (as if that will ever happen) by trying to be all neighborly.  Following the questionable strategy and success of WalMart, my bank has hired "greeters" for all of their local branches.

It is very weird to walk into the bank toward the teller line and be intercepted by a man in a suit who enthusiastically and somewhat desperately asks: "How are you today?"

"Who, me?  I'm fine".

But he is so earnest that you feel guilty if you don't engage.  Frankly my guilt cup is overflowing so okay,  I'll play.

"And how are you?"

Gratefully he replies, "Great, great.  Thank you so kindly for asking!"  Who says kindly in everyday language anymore? I mean, unless you are saying "would you kindly get out of my way??"  His conversation definitely smells of memorized script.  The kind corporations write to make sure their employees sound natural.  And they never do.  And this guy is really trying.  It's awkward so you hope this is the end of it.

But no.

"Would you like some coffee?"  I notice his stiff arm moves stiffly in the direction of a tray of coffee that has been set up for customers.

"No thank you", says I, "I'm fine".

"How about some water?"

"No I'm good", I say.  "But thanks anyway."

"We have some delicious cookies as well".

I feel like I'm at Costco.

"No really, I'm good.  I just need to make a deposit".

And then I'm off the hook because the next victim just walked in.

I watch this poor guy for the next few minutes.  He is dressed for business but acts as if he hadn't seen me since high school.  I don't greet my own family like this.  It is really awkward to know how to be with my bank greeter.  You don't want to be rude but...  You know what it's like?  It's like when you're at the theatre and the actors come off the stage and pick you out of the audience to interact with.  You have to smile and look like you enjoy the unexpected encounter but you're really thinking "if I wanted to be a part of this play I would have auditioned for it".

I don't need my bank to treat me like a person they'd like to throw a party for.  I don't need coffee or cookies at the bank.  Or water.  I don't need a bank buddy.  I need to make a transaction that I can't do at the ATM outside.

But then it occurs to me that this new "greeter" position at the bank is a post-economic-meltdown created job.  And they are probably judging his performance by how many pots of coffee they need to make during the day.  I do not want to see this young man unemployed.  If a better, less annoying job could have been had, he would have taken it.

And so, I grab a cup of lukewarm coffee and a boring cookie on my way out.  And thank him.  Kindly.